Summary:
Guest Experience Representatives are dedicated to facilitating a first-class experience for guests throughout the Formula 1 Crypto.com Miami Grand Prix campus at Hard Rock Stadium for the 2024 race weekend (May 3 – 5, 2024).
Location:
- This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.
Responsibilities:
- Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
- Assist with access control, ensure all guests are in their proper locations when seated.
- Assume ownership in resolving guest challenges within the seating locations (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
- Operate equipment devices for scanning and incident management reporting.
- Maintain a working knowledge of stadium policies and procedures to effectively assist with general questions.
- Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
- Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
- Exhibit a fun and friendly fan service-oriented attitude and professional appearance at all times.
- Be proactive in connecting with Formula 1 Crypto.com Miami Grand Prix guests.
- Demonstrate verbal and interpersonal skills with the ability to communicate effectively with guests and other employees.
Qualifications:
- Availability to work the entire race weekend of the Formula 1 Crypto.com Miami Grand Prix: Friday, May 3 through Sunday, May 5, 2024.
- Availability to attend in-person trainings leading up to the race.
- Customer service experience (entry-level or supervisory) preferred but not required.
- Must have a positive attitude and possess outstanding communication skills.
- Demonstrate attention to detail and the ability to adapt to changing and difficult situations.
- Must have the ability to anticipate needs, assess situations and act accordingly.
- Fluent in English, Spanish beneficial.
- Ability to stand/walk for long periods of time outdoors.